AUSTRALIA 

Spend under $70 - Standard $10 | Express $15

Spend over $70 - Free Shipping 

Spend over $100 - Free Express Shipping

NEW ZEALAND 

Spend under $50 - Standard $20 

Spend over $100 - Free Shipping

 

DISPATCH

All stocked items will be dispatched within 1 - 3 days from the date the order was placed. Express post orders will be posted within 24 hours of ordering. Some specialty or pre-order items may take longer to ship; for example sale days. 

• Please note that all orders are sent on weekdays only. 
• If you need an order safe dropped, you will need select safe drop via your Australia Post tracking portal.
• Please note there’s only two of us. 

 

SHIPPING TIMES AND TRACKING

All items will be delivered via Australia Post. If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post. Once your order is dispatched, you will receive an email with tracking information.

  

INCORRECT ADDRESS 

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods. 

 

RETURN TO SENDER

If your parcel is automatically returned to sender by the postal service, our returns team will contact you to arrange redelivery when we receive it. Please note we are unable to offer a refund for a return to sender parcel. The sender will be liable to pay cost to re-send parcel back to you. 

 

ORDER DOES NOT ARRIVE 

Australia Post online tools can be used to track your parcel. We encourage customers to track parcels. FIGR is not responsible for fault of delivery by Australia Post. Please let us know, however we are not able to refund in these circumstances. 

All parcels shipped within Australia with Australia Post are dispatched from our warehouse with signature required upon delivery. If you select safe drop with Australia Post please ensure there is a safe location at your address for the postal service to leave your parcel unattended. FIGR is not able to offer any compensation if a parcel has not been received after the postal services have delivered to your address.

You assume any risk of lost, theft or damaged goods during transit and therefore we advise you to insure your parcel. FIGR will not be responsible for parcels lost or damaged in transit if you choose not to insure.

 

CUSTOMER PICK UP

As we are an online store, unfortunately we are unable to offer pick-up of purchases, or viewing prior to purchasing. However please see a list of our retail stockists here. If you urgently need your order, please email us and we can schedule a pick-up time.

 

RETURNS & REFUNDS

We understand that everyone is different, so if FIGR hasn’t settled well down there, please let us know hello@thefigr.com. We won’t be able to offer a full refund, however we are here to help you stay comfortable & lubed up. We will try our best to satisfy your needs.  Just a heads up, though – we do not process refunds for products or services acquired through third-party vendors. 

If product arrives to you broken and/or faulty, please email through photographic evidence, along with order number to hello@thefigr.com. We will resend your purchased product off to you within 1-3 business days. We unfortunately will not process a refund for a broken and/or fault item.