AUSTRALIA 

Spend under $50 - Standard $8 | Express $13

Spend over $50 - Free Shipping 

NEW ZEALAND 

Spend under $50 - Standard $20 

 

 

DISPATCH

All stocked items will be dispatched within 1 - 3 days from the date the order was placed. Some specialty or pre-order items may take longer to ship; for example sale days. 

  • Please note that all orders are sent on weekdays only. 
  • If you need an order safe dropped, you will need select safe drop via your Australia Post tracking portal.
  • Please note there’s only two of us. 

 

SHIPPING TIMES AND TRACKING

All items will be delivered via Australia Post, Couriers Please (via sendle) or Fastway (via sendle) . If customers would like more information on the location of their items during shipping, it is their responsibility to follow up with Australia Post, Couriers Please (via sendle) or Fastway (via sendle). Once your order is dispatched, you will receive an email with tracking information.

  

INCORRECT ADDRESS 

It is your responsibility to provide the correct shipping/delivery address for your order. If the wrong delivery address is provided, we will not refund your purchase or replace the goods. 

 

RETURN TO SENDER

If your parcel is automatically returned to sender by the postal service, our returns team will contact you to arrange redelivery when we receive it. Please note we are unable to offer a refund for a return to sender parcel. The sender will be liable to pay cost to re-send parcel back to you. 

 

ORDER DOES NOT ARRIVE 

Australia Post online tools can be used to track your parcel. We encourage customers to track parcels. FIGR is not responsible for fault of delivery by Australia Post, Couriers Please (via sendle) or Fastway (via sendle). Please let us know, however we are not able to refund in these circumstances. 

All parcels shipped within Australia with Australia Post are dispatched from our warehouse with signature required upon delivery. If you select safe drop with Australia Post, Couriers Please (via sendle) or Fastway (via sendle) please ensure there is a safe location at your address for the postal service to leave your parcel unattended. FIGR is not able to offer any compensation if a parcel has not been received after the postal services have delivered to your address.

 

CUSTOMER PICK UP

As we are an online store, unfortunately we are unable to offer pick-up of purchases, or viewing prior to purchasing. However please see a list of our retail stockists here. If you urgently need your order, please email us and we can schedule a pick-up time.

 

RETURNS & REFUNDS

We understand that everyone is different, so if FIGR hasn’t settled well down there, please let us know hello@thefigr.com. We won’t be able to offer a full refund, however we are here to help you stay comfortable & lubed up. We will try our best to satisfy your needs. 

If for any reason you have changed your mind with your purchase and this will make us cry at night. We will give you a 14 day money back guarantee from the time you receive the goods. If you change your mind on an item, it must meet the following conditions of being in a saleable condition and be unused/unopened with the packaging in perfect condition. Please email us at hello@thefigr.com within that time if you are not satisfied. 

We recommend that you return the product in relation to change of mind (and they will need to be returned) via Registered Post and that you pre pay all postage. You assume any risk of lost, theft or damaged goods during transit and therefore we advise you to insure your parcel. FIGR will not be responsible for parcels lost or damaged in transit if you choose not to insure.

To organise a return (or to discuss your distaste of Scott Morrison), please shoot an email to us via hello@thefigr.com.